Frequently Asked Questions
What type of payment do we accept
We use PayPal to process all online purchases. In person NTPFX will accept payment by cash, debit or credit cards. Please contact [email protected] with your name, email, phone number, and shipping address, along with any color choices or special request at the time of your purchase. Don't forget to include the name of your purchase in the comment section on the 'contact us' form.
Shipping
We ship using the United States Postal Service. A delivery comfirmation number and insurance will be included for peace of mind. The shipping included in price applies only to those in the lower 48 states and is included in the buy it now price unless otherwise stated.
Please contact us to establish a shipping cost if your item is being shipped outside the lower 48 states, you are shipping to a country other than the United States, shipping was not included or needing to meet deadline which would require our immediate attention.
You will be invoiced for shipping separately if applicable using PayPal and need to include a valid email address you want to be invoiced at.
Typically international shipping costs about $40 to $60 over our normal shipping rate but is dependent on weight, box size, and location. NTPFX is required to include total cost for goods purchased when making international shipments, list as merchandise, and is not responsible for customs charges.
Packaging
Each item shipped is packaged with care. We use boxes that will keep the item safe and protected during shipping. All items are listed as fragile. If your item is damaged upon its arrival, please take photos of the damaged box and item. keep all proof of damage. You will need to provide these items to the USPS. Please note that although damage is not likely and has not ever occurred, we want to cover all possiible situations.
Most of our mask are made to order
Typically it takes up to 4 weeks from the time of your purchase to receive your mask or prop. Ocassionally shipment time my take longer, up to 90 days, due to peak season purchases especially during Halloween. If you have a deadline for shipment arrival please contact us.
For a more realistic effect
Apply a similar color of make up around the eyes before putting on your mask.
We use PayPal to process all online purchases. In person NTPFX will accept payment by cash, debit or credit cards. Please contact [email protected] with your name, email, phone number, and shipping address, along with any color choices or special request at the time of your purchase. Don't forget to include the name of your purchase in the comment section on the 'contact us' form.
Shipping
We ship using the United States Postal Service. A delivery comfirmation number and insurance will be included for peace of mind. The shipping included in price applies only to those in the lower 48 states and is included in the buy it now price unless otherwise stated.
Please contact us to establish a shipping cost if your item is being shipped outside the lower 48 states, you are shipping to a country other than the United States, shipping was not included or needing to meet deadline which would require our immediate attention.
You will be invoiced for shipping separately if applicable using PayPal and need to include a valid email address you want to be invoiced at.
Typically international shipping costs about $40 to $60 over our normal shipping rate but is dependent on weight, box size, and location. NTPFX is required to include total cost for goods purchased when making international shipments, list as merchandise, and is not responsible for customs charges.
Packaging
Each item shipped is packaged with care. We use boxes that will keep the item safe and protected during shipping. All items are listed as fragile. If your item is damaged upon its arrival, please take photos of the damaged box and item. keep all proof of damage. You will need to provide these items to the USPS. Please note that although damage is not likely and has not ever occurred, we want to cover all possiible situations.
Most of our mask are made to order
Typically it takes up to 4 weeks from the time of your purchase to receive your mask or prop. Ocassionally shipment time my take longer, up to 90 days, due to peak season purchases especially during Halloween. If you have a deadline for shipment arrival please contact us.
For a more realistic effect
Apply a similar color of make up around the eyes before putting on your mask.
